Our Policies

One4All First Aid and CPR Training Services Inc. is the sole owner of the information collected on this site. We will not sell, share or rent this information to others. We collect information from users at several different points on the Web site. We use IP addresses to analyze trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

This Web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of other such sites. We encourage our users to be aware when they leave our site and to read the privacy policy of every Web site that collects personally identifiable information. This privacy policy applies solely to information collected by this Web site. If we decide to change our privacy policy, we will update this page so our users are always aware of what information we collect and under what circumstances, if any, how we use it.

Security and Confidentiality

All online transactions and contributions on this site occur through a safe, private, and secure system that protects personal information. From time to time we may communicate with clients via email or telephone.

If you access and use this Web site (the “Site”), you accept and agree to be bound by and comply with these terms (the “Terms”). If you do not accept the Terms, do not use the Site.

Attendance Policy

Public Training:

  • If you fail to show up or miss your class for any reason, you will not be eligible for any refund or compensation and you will have to sign up for a new course.

Private Training:

  • For private courses, a minimum number of eight participants is required for training

Late Policy:

According to Canadian Red Cross guidelines, our instructors will not admit any student who has arrived at the course later than 20 minutes for any reason. This is strictly enforced. Please make sure you are on time for your class. If you are more than 20 minutes late for class & miss your class, you will not be eligible for any refund or compensation and you will have to sign up for a new course.

Cancellation/Rescheduling Policy

Public Training:

  • If a client wishes to cancel, reschedule or make any changes to his/her/their course level prior to 48 hours of the scheduled class, an admin fee of $35 (+tax) will be applied
  • Any request for cancellation, changes or switches made within 48 hours of a course are not allowed and no refunds would be applicable
  • Please note that rescheduling will be subjected to course availability
  • Any optional upgrades purchased are non-refundable

Private Training:

  • If a client wishes to cancel, reschedule or make any changes to their group training, they would need to contact our office at least 7 business days prior to the scheduled in-class training
  • Any request for cancellation, changes, or rescheduling made within 7 business days of the course is not allowed and no refunds would be applicable
  • Please note that rescheduling will be subjected to availability

Security Training:

  • Security Training is non-refundable

Online Only Training:

  • Online Only training is non-refundable once the course has been assigned to you
  • Online Only training is typically assigned within 24-48 hours of registration

Course Policies

One4All First Aid and CPR Training Services Inc. reserves the right to change, cancel or relocate the course. If any courses or training are cancelled or relocated, students will be notified at least 48 hours prior to the scheduled course date.

Physical Activity Disclaimer:

For most individuals, the physical activity involved in the course should not pose a threat to your health. A small number of individuals may find the physical skill demonstrations required by the Canadian Red Cross strenuous. If you have a history of heart attack, heart conditions, respiratory problems, physical disabilities, are pregnant or have muscle, bone, or joint injuries, we strongly recommend that you do not participate in the skills portion of the course until you consult a physician. If you are unsure as to whether or not you should participate in your scheduled course, please call us directly. If you wish to remain in the course but cannot physically perform all of the skills required by the Canadian Red Cross, you will receive a participation card instead of a wallet certification card.

Notice of Photography:

By registering and attending this training on the date chosen by the customer, the customer grants One4All First Aid and CPR Training Services Inc., and it’s authorized representatives, permission to photograph them. (Photos/images taken at this event may be used to promote similar One4All First Aid and CPR Training Services Inc. events and trainings in the future, highlight the event and exhibit the capabilities, and our products and/or services)

Recertification Program

  • In order for you to be able to attend and complete your Recertification course, the following conditions must be met or you will be asked to leave the class:
  • You must provide your current VALID (not expired) certificate to the instructor on the day of the course
  • Your current certificate must be issued by the Canadian Red Cross.

Condition for Standard First Aid & CPR Recertification Course:

  • Your current certificate must be from the full, two day training course. If your current certificate says “Recertification,” you do not qualify for this Recertification course (please register for a full course or the online blended course instead)

Condition for CPR Recertification Course:

  • Unlike Standard First Aid, you can recertify your CPR/AED-C Recertification as many times as you’d like

Condition for Emergency First Aid & CPR Recertification Course:

  • Emergency First Aid & CPR-C cannot be recertified

No REFUNDS will be issued to anyone who registers and fails to qualify for these courses.

Security Program

  • Security Training is provided through our Ministry-approved training partner. Your personal information will be shared with our training partner to provide you access to your course

One4All Shop

Shipping and Tracking:

Your products will be shipped within 1 to 2 business days of your order date. To us, shipping is not just creating a packing slip and sending off with the courier. We will ensure the product that is sent to you is fully tested and passes our final inspections. Once, all done, we will ship the product to you using the services that will get the order to your specified address faster.

Once the order is shipped, we will update your order with a Tracking ID and from that point forward you can track the shipping of the item by simply logging into your account.

Depending on your region and the shipping method you have chosen (Standard, Express) the shipping time may vary. Standard shipping normally takes an average of 4-6 days while with Express shipping, you will get your product in just 2-4 days, how amazing is that.

Returns Procedure:

Returns are accepted within the first 30 days of your purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

*Please note, that the following items will not be accepted for returns and are considered final sales:

  • Personal Protective Equipment (Gloves, Masks, Gowns and, Face Shield)
  • Disinfectants
  • Non-contact Thermometers

To complete your return, send us a brief description along with pictures of what went wrong. The description needs to simply explain to us what the problem is with our product, so we can fix it for future orders or provide you with tips on how to fix the issue yourself. Once submitted allow us two business days to process and investigate the matter and we will get in touch with you with return instructions along with the return labels. We will process the refund to you, once we receive the product and confirm the health of the equipment received.

There are certain situations where only partial or no refunds are granted (if applicable)

  • Obvious signs of use
  • Any plans that have been provided to the customer along with the purchase.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days depending on the type of card you have used (Amex, VISA, Mastercard, etc.)

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@one4allcpr.ca

Sale items:

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges:

Exchanges are not applicable. If there’s an issue (wrong/defective) with your order, send us a brief description along with pictures of what went wrong. The description needs to simply explain to us what the problem is with our product, so we can fix it for future orders. Once submitted allow us two business days to process and investigate the matter and we will get in touch with you with return instructions along with the return labels. Once we complete the return process, we will send you a replacement order.

Return Shipping:

If you are shipping us a returned product, ensure to follow our instructions carefully. We will provide the address and details. If the item is faulty/ defective, we will provide you with a paid shipping label, otherwise, you are responsible for shipping costs of the product.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.